Refunds & Returns Policy

Order cancellation

All orders can be canceled before shipment. If you need to modify or cancel a paid order, please get in touch with us within 12 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop confidently, so we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on kinkzun.com receives the following guarantees:

• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (45 business days, not including 2-5 business days processing);
• full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside our control (e.g., it was not cleared by customs or delayed by a natural disaster).

All our products are backed by a 60-day money-back guarantee.  Just send us a message on Contact Us page or email us at support@kinkzun.com and we will refund the purchase price.

Easy Returns

All our products are backed with a 60-day money-back guarantee. Just contact us, and we will refund the purchase price.

We stand behind everything we sell. If you are unsatisfied with your purchase, you can return it for a replacement or refund—no questions asked! You should only return it at your expense.

Please get in touch with us first, and we will guide you through the steps. We are always ready to provide the best solutions!

Please do not return your purchase to us unless we authorize you to do so.